Caratum FAQ

1. What is the app?

Caratum is a mobile application that helps you identify jewelry items such as rings, earrings, bracelets, necklaces, and more using artificial intelligence. Simply take a photo or upload an existing image of your jewelry, and the app will analyze it to provide you with the most likely identification, a description, and additional images of similar jewelry.

2. How does jewelry identification work?

Our AI-powered algorithm analyzes the features of your photo—such as shape, material, color, and design—to match it with a large database of jewelry items. The app then suggests the most probable match and provides a detailed description generated by AI.

3. What kind of photos should I use for the best results?

For the most accurate identification, use clear and well-lit photos that focus on the main features of the jewelry, such as its shape, material, and design details. Avoid blurry or distant images, and try to capture the jewelry from multiple angles.

4. Can I upload photos from my gallery?

Yes! You can either take a new photo directly in the app or upload an existing image from your device’s gallery for identification.

5. How reliable are the identification results?

The results are AI suggestions and can be wrong or incomplete, especially for rare, antique or custom-made items. The confidence score shows how well the photo matches a result, not how certain the identification is. Information about materials, authenticity or value is an automated estimate, not an appraisal or certificate. Treat the result as a starting point for learning and further checking, and consult a gemologist or jeweler for any important decision.

6. What information will I get about the jewelry?

For each identified jewelry item, you’ll receive an AI-generated description, possible material and type, estimated value, and additional images to help you compare and learn more about the piece.

7. Is my photo or data stored or shared?

Your privacy is important to us. When you use the app, your photo is securely sent to a third-party service for identification purposes. Additionally, we store the photos you provide so that you can conveniently view your identification history within the app. You can delete your history and associated photos at any time through the app’s interface. We do not share your photos with any other parties beyond what is necessary for jewelry identification. Please see our Privacy Policy for more details.

8. Can I use the app offline?

Caratum requires an internet connection to process images and access the jewelry database. Offline identification is not currently supported.

9. What should I do if the app cannot identify my jewelry?

If the app cannot confidently identify your jewelry, try uploading a clearer or different photo. You can also use the app’s suggestions to explore similar items or consult a jewelry expert for further assistance.

10. Who creates the jewelry descriptions?

All descriptions in the app are generated by artificial intelligence. They are educational, may contain mistakes and are not verified by a gemologist or jeweler.

11. Are there any usage limits with Premium?

Premium includes unlimited jewelry identifications for normal personal use—unlike the free version, there is no small daily quota. To keep the service reliable for everyone and to protect it from automated abuse, a fair-use safeguard of 100 identifications per 24-hour period applies, as described in our Terms of Use. This is far more than typical everyday use, so you are unlikely to ever notice it.

12. How can I contact support?

If you have questions, feedback, or need assistance, please contact us at support@reasonway.com.